Reference

What You Agree To When You Use simbolslit

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from wallet deposits via DANA, OVO, GoPay through to how disputes are handled.

Account holder rulesDANA, OVO, GoPay wallet termsEligibility by local lawAccount suspension conditionsDispute and contact process
simbolslit What You Agree To When You Use simbolslit
TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Open the chat widget from your account page to ask about specific clauses, account restrictions, or wallet transaction disputes. Responses come from our Indonesia support team.
Email Support Send a detailed message to our support address for written records of terms-related queries. Useful when you need a traceable reply about account verification or suspension notices.
Account Help Centre The Help Centre in your account dashboard covers wallet rules, transaction limits, verification steps, and how to submit a formal dispute if you disagree with an account decision.
HOW WE HANDLE THIS

Account Security and Policy Transparency

Data Handling

Your account data — including wallet identifiers for DANA, OVO, GoPay — is stored with encryption. We do not sell personal data to third parties and only use it to operate your account.

Cookie Use

We use session cookies to keep your login active across browser tabs and to remember your last deposit method. You can clear these via your browser; doing so will log you out of the current session.

Account Security Practices

Login uses OTP verification sent to your registered mobile number. If you receive an OTP you did not request, contact live chat immediately and we will freeze the account while you regain access.

Requesting Account Changes

To update registered wallet details — switching from OVO to GoPay, for instance — raise a request through the Help Centre. Changes take effect after identity re-verification is complete.

Your Questions About These Terms Answered

These are the questions we get most often about how our terms apply to real account situations — from wallet rules to what happens when a transaction is disputed. Players in Semarang and across Indonesia ask these when setting up or managing their accounts.

No. Deposits must come from a wallet registered in your own name. Using a third-party DANA, OVO, or GoPay account breaches these terms and will trigger a verification hold on your account.

Multiple accounts belonging to the same person are a breach of these terms. We may merge, suspend, or close duplicate accounts. Any balance in the secondary account may be voided pending a review.

Raise a dispute through the Help Centre within seven days of the transaction date. Attach your e-wallet reference number — from DANA, OVO, or GoPay — so our team can match it against our records quickly.

We publish updates on this page and may notify you via your registered email. Continuing to use your account after the update date means you accept the revised terms as they stand.

Yes. Send a data access request to our support email. We will respond with the information we hold on your account, excluding data we are required to retain for operational or legal reasons.

A suspended account cannot place transactions or withdraw funds during the review period. If the suspension is lifted, your balance is restored. If the suspension becomes permanent due to a terms breach, the case goes through our formal dispute process before any balance decision is made.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.