Reference

How simbolslit Handles Your Personal Data

This Privacy Policy explains what personal information we collect when you use simbolslit, how we use it, and what rights you have over it. Access to our platform and processing of your data is available where local law permits in Indonesia.

Data collected only as neededDANA, OVO, GoPay wallet data protectedYour right to access or delete dataIndonesia-region account scopeContact us any time for data queries
simbolslit How simbolslit Handles Your Personal Data
DATA CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we use your information, our support team handles those requests directly. You can reach us through the channels below. We aim to respond to all data-related requests within a reasonable period, and we will confirm receipt when your message arrives.

Live Chat Support Start a live chat session from your account dashboard. This is the quickest path for data access requests and account-linked privacy questions.
Email Privacy Request Send your data request by email with your registered mobile number or DANA, OVO or GoPay reference so we can locate your account record accurately.
Account Settings Path Log into simbolslit, open Account Settings, and navigate to Privacy to review what data is stored and submit a deletion or correction request directly.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply specific technical and procedural controls to protect the data you share with us. Here is how each area works in practice so you know exactly what we do, not just that we do something.

Cookies and Tracking We use session cookies to keep you logged in across browser tabs and to remember your preferred payment method — DANA, OVO or GoPay — between visits. You can clear these in your browser settings at any time.
Account Security Your account is protected with mobile OTP verification on login. If we detect a new device or unusual location, we flag the session and may require re-verification before allowing access to your wallet or withdrawal flow.
Data Retention Period We keep your account data for as long as your account is active or as required to resolve disputes and meet financial record obligations. When an account is closed, personal data not required for legal purposes is deleted on a scheduled basis.
Who Can Access Your Data Only authorised simbolslit staff involved in account operations, payment processing or support can access your personal data. We do not sell your data to third parties or use it for external advertising networks.

Common Questions About Your Data on simbolslit

These are the questions we hear most often from people in Indonesia about how their data is handled on simbolslit. If something is not covered here, reach out through live chat or email and we will give you a direct answer.

We collect your name, email, mobile number and the payment method you link — DANA, OVO or GoPay. We also log your device type and IP address for security purposes.

Your DANA, OVO or GoPay wallet reference is used only to process your deposits and withdrawals. We do not share those identifiers with third parties for marketing or any unrelated purpose.

Log into your account, go to Account Settings and select Privacy, or contact our support team via live chat or email with your registered mobile number to submit a data access request.

Yes. Submit a deletion request through Account Settings or via email. We will remove personal data not required for legal or financial record obligations after processing your request.

We use session cookies to maintain your login and remember your preferred payment method. You can clear or block cookies through your browser settings at any time without affecting your ability to register.

Transaction records linked to DANA, OVO or GoPay payments are retained for the period required to meet financial record obligations and to resolve any account or payment disputes that may arise.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.